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In which cases do I need the license to activate my account?
If you have placed an order for the monthly or yearly plan, no license is required. Your benefits are directly linked to your account. Simply log in with your email to the user center to check your subscription.
For the Quarterly, Two-Year, and Perpetual License (1/2-PC) plans, a license is required. We will send the license to you via email within 10 minutes after your purchase. If you do not receive it, it may be due to network delays or other reasons. Please contact us for assistance.
For more details on the activation process, please refer to here.
What is the difference between the monthly/yearly plan and other plans?
For a better understanding of the differences between the monthly/yearly plan and other plans, consider the following aspects:
1.The monthly/yearly plan is a subscription-based plan that renews automatically monthly/annually. However, the quarterly plan and two-year plan are the one-time fees that do not renew automatically—you will need to purchase them again after expiration. The lifetime plan is also a one-time fees and includes lifetime updates.
2.Regardless of whether you choose a subscription or non-subscription plan, you will receive unlimited free updates and upgrades during your membership period. However, users who choose for the lifetime plan will benefit from lifetime access to all future updates and upgrades.
Can I cancel my subscription any time?
Yes. You can contact us to end your subscription plan whenever you want. However, once you cancel it, we will not renew your account and will disable all features after the current subscription plan expires.
What is your refund policy?
We offer a free trial for users to try before they purchase. Before you buy, please make sure you have a clear understanding of the product. If you need technical assistance or have any questions about the software, please contact us via email. If you need a refund, please email [email protected] clearly stating your reasons.
Is there a discount for communities, non-profits or education users?
SwifDoo PDF has extended its discount program to communities, non-profits and education users, helping them maintain and upgrade their own labs while conserving their budget. Such discount is on an application basis. Please send us an inquiry with the specified number and model of the SwifDoo PDF software to [email protected].